Ivan Molina
Customer Service Specialist with proven mentoring and SME experience
- Developed acting roles as a Subject Matter Expert for training and mentoring new hires with successful results.
- Contributed to customer service operations at AMAZON OPS COL, enhancing team performance and training effectiveness.
- Progressed from Customer Service Agent to SME role based on demonstrated skills and performance.
Customer Service
Advanced
Handled customer inquiries and issues efficiently, ensuring high satisfaction levels on the NAEN retail team.
Training & Mentoring
Intermediate
Mentored new hires and provided SME support to improve onboarding and team performance.
Team Collaboration
Advanced
Worked closely with team members to meet and exceed customer service standards.
Communication Skills
Advanced
Communicated effectively with customers and team members to resolve issues and share knowledge.
Aug-28-2023 - in progress
Customer Service Agent
AMAZON OPS COL
Customer Service Agent on the NAEN (North America English) Retail team., Based on performance and skills, I have developed acting roles as an SME (Subject Matter Expert) for training and mentoring new hires, with successful results.
University Of Magdalena
Electronic Engineering
Completed In Progres
Bolivarian Corporation of the North
Electronics and Telecommunications Technician
Completed Jun 29-2002
INEM Simón Bolívar
Industrial Bachelor's Degree with Emphasis on Electricity and Electronics
Completed Dec-06-1998
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