Feb 2020 - Dec 2020
Inventory Control Specialist
Prologis
Implemented inventory control best practices and standard operating procedures (SOPs) to optimize inventory accuracy and operational efficiency., Provided regular inventory status updates and performance metrics to management, facilitating data-driven decision-making and strategic planning...
Jan 2021 - Jul 2022
Customer Service Representative (English)
Teleperformance
Provided exceptional customer service by promptly responding to inquiries via phone, email, and live chat, ensuring high levels of customer satisfaction., Assisted customers with account-related inquiries, including balance inquiries, transaction history, account status, and account management...
Aug 2022 - Jun 2024
Service Support Analyst
ATOS
Managed and prioritized IT incidents and service requests based on urgency and impact, ensuring timely resolution and minimal disruption to business operations., Documented and maintained accurate records of support activities, including incident reports, resolutions, and service request...
Aug 2024 - Present
POS Tier 2 Technical Support
Invenco by GVR
Performed advanced remote troubleshooting for point-of-sale (POS) systems, identifying and resolving complex hardware and software issues., Utilized SQL to execute scripts and run queries for data validation, system configuration, and log analysis., Managed escalated technical cases, collaborating...