Ixkra Flores Davila
Customer Service & Financial Transactions Specialist with 5+ years of experience
- Managed complex reservations and customer inquiries at Ibex International, ensuring smooth guest experiences.
- Resolved chargebacks and card transaction issues with major brands, improving dispute management processes.
- Processed banking transactions, maintained accurate cash balances, and handled invoicing at BAC Credomatic and Sportline America.
Customer Support
Avanzado
Provided multi-channel support via phone, chat, and email to resolve customer issues efficiently.
Financial Transactions
Intermedio
Handled banking operations including deposits, payments, and currency exchange at BAC Credomatic.
Reservation & Booking Management
Intermedio
Managed reservations and guest reviews on Airbnb and Booking.com, ensuring accuracy and customer satisfaction.
Technical Skills
Avanzado
Proficient in Microsoft Office, CRM systems, and booking platforms, supporting various operational needs.
Cash Handling & Invoicing
Intermedio
Performed daily cash closings, invoicing, and financial reconciliation at retail and banking roles.
Languages
Spanish
Native
English
Advanced
2022 - 2024
Bilingual Customer Service Agent
Ibex International
Managed and confirmed apartment and hostel reservations., Provided customer support via phone and chat throughout guests' stays., Reviewed and responded to guest reviews on Airbnb and Booking.com., Registered check-ins and check-outs, ensuring accurate records and smooth operations.,...
2018 - 2022
Chargeback Analyst
BAC Credomatic
Delivered customer service in English via chat for a U.S.-based company., Efficiently resolved technical issues and inquiries., Followed up on cases with a strong focus on customer satisfaction.
2015 - 2018
Teller
BAC Credomatic
Handled banking transactions at the counter: deposits, payments, currency exchange., Verified and balanced cash and documents.
2013 - 2015
Cashier
Sportline America
Invoiced sales and performed daily cash closings.
Universidad Centroamericana
Licenciatura
Completed 2017
Colegio Teresiano
Bachillerato
Completed 2010
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