Jacobo - Customer Support & Operations with 8+ years in Tech & Hospitality

Led and coached teams across customer support and operational roles to meet performance goals.

Oversaw daily operations in hospitality, tech support, and logistics startups, ensuring smooth workflow.

Provided technical support for SaaS and hardware solutions; proficient in CRM platforms like Salesforce.

Managed online reservation platforms and coordinated schedules for legal and hospitality clients.

Fluent in English and Spanish, with experience in client and team communication in diverse contexts.

Launched and managed online reservation platforms (VRBO, Booking, Airbnb), overseeing calendar and booking management., Created basic marketing strategies using Meta Business Suite and Google Ads to enhance online visibility.

Led logistics coordination, optimizing daily operations and supporting the launch of the startup’s logistics digital area., Oversaw production schedules, ensuring smooth operations and timely deliveries.

Led a team of 16 advocates, focusing on talent development and coaching to ensure KPIs were consistently met in a high-pressure tech support environment., Managed subject matter experts and coordinated daily operations, demonstrating strong organizational and leadership skills., Used data analysis to enhance productivity, identify growth opportunities, and develop effective coaching strategies for improved performance.

Delivered exceptional B2B support for restaurants, providing technical assistance for Hardware & SaaS solutions, and ensuring client satisfaction through timely issue resolution., Thrived in a fast-paced environment, leveraging resilience and adaptability to meet clients' needs.

Managed the hotel’s daily operations, from recruitment and staff supervision to reservation management and pricing strategy implementation., Provided comprehensive executive support, including managing calendars, coordinating travel arrangements, and handling email communications.

Managed complex attorney schedules, coordinating client appointments with precision and ensuring seamless calendar management., Acted as the main point of contact for clients, conducting intake interviews and handling sensitive case documentation., Tracked medical records and facilitated efficient communication with clients and institutions, showcasing strong organizational and multitasking skills.