Profesional con experiencia en soporte técnico, atención al cliente y negociación de deudas, con habilidades en manejo de conflictos y mejora de procesos.
Aplicó habilidades de gestión de relaciones para mantener altos niveles de satisfacción del cliente.
Realizó soporte técnico y resolución de problemas utilizando diversas herramientas CRM y software especializado.
Negoció planes de pago y resolvió conflictos financieros cumpliendo con regulaciones y necesidades del cliente.
Gestionó operaciones diarias y supervisionó personal, implementando mejoras en los procesos internos.
Modsquad
Provided Tier 1 support across phone, email, and chat channels, addressing customer inquiries, billing concerns, and technical issues., Demonstrated effective remote collaboration and maintained a high level of customer satisfaction.
Hired Expert
Negotiated debt settlements, tailoring payment plans to client needs while ensuring compliance with regulations., Emphasized proactive problem-solving and adaptability to achieve successful debt resolutions.
GBS Dominicana
Managed accounts receivable processes, recovering overdue payments and negotiating payment plans., Used strong communication skills to maintain client relationships and resolve billing disputes effectively.
Teleperformance
Provided customer support for a global logistics client, managing package tracking, claims, and rerouting requests., Delivered timely updates and accurate tracking information, ensuring high customer satisfaction.
High School
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