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Competencies
Demonstrated experience with Microsoft Windows and Office Application.
Demonstrated experience with Basic Programming.
Demonstrated experience with Computer Trouble Shooting.
Demonstrated experience with Electrical Installation & Trouble Shooting Electrical Appliances.
Demonstrated experience with AutoCAD 2007.
Education
Languages
Summary
Professional profile
Experience
IT Helpdesk Analyst
Performs first-level diagnosis and troubleshooting support to employees.. Working under minimal supervision.. Receive calls and inquiries related to computer hardware and software, mobile devices and other tech tools and products, and provides support in accordance with established processes and document incidents and remedies.. Answer email and chat inquiries in a timely manner.. Escalates complex incidents to second-level support personnel for further troubleshooting.
Application Support Analyst
Performs first-level diagnosis and troubleshooting support to end-users and customers.. Working under minimal supervision, receive calls and inquiries related to computer hardware and software, mobile devices and other tech tools and products, and provides support in accordance with established processes and document incidents and remedies.. Escalates complex incidents to second-level support personnel for further troubleshooting.
IT Servicedesk Analyst
Performs first-level diagnosis and troubleshooting support to employees.. Working under minimal supervision.. Receive calls and inquiries related to computer hardware and software, mobile devices and other tech tools and products, and provides support in accordance with established processes and document incidents and remedies.. Answer email and chat inquiries in a timely manner.. Escalates complex incidents to second-level support personnel for further troubleshooting.
IT Helpdesk Analyst
Performs first-level diagnosis and troubleshooting support to employees.. Working under minimal supervision.. Receive calls and inquiries related to computer hardware and software, mobile devices and other tech tools and products, and provides support in accordance with established processes and document incidents and remedies.. Answer email and chat inquiries in a timely manner.. Escalates complex incidents to second-level support personnel for further troubleshooting.
IT Helpdesk Analyst
Performs first-level diagnosis and troubleshooting support to employees.. Working under minimal supervision.. Receive calls and inquiries related to computer hardware and software, mobile devices and other tech tools and products, and provides support in accordance with established processes and document incidents and remedies.. Answer email and chat inquiries in a timely manner.. Escalates complex incidents to second-level support personnel for further troubleshooting.
Technical Support Representative
Entertain calls regarding notebook and printer enquiries and troubleshoot issues that customers are encountering while using the device.. Do sales regarding extra services, peripherals and extended warranty for the device.
L2 Helpdesk Support
Entertain calls regarding issues that customers are encountering with their computer while using the device.. Do sales regarding extra services.
Customer Support Representative
Entertain calls regarding prepaid mobile phone enquiries and troubleshoot issues that customers are encountering while using the device.. Do activation of new services, assure of good service usage and answer enquiries regarding the usage of the device.
Technical Support Professional
Entertain calls regarding notebook enquiries and troubleshoot issues that customers are encountering while using the device.. Do sales regarding extra services, peripherals and extended warranty for the device.