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Jan Sytze Heegstra's avatar
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Jan Sytze Heegstra

Leeuwarden, Friesland, The Netherlands

Customer Service Professional with 5+ years of experience in client support

  • Assisted over 1,500 clients annually at XYZ Corporation with a 95% satisfaction rate.
  • Troubleshot technical issues, reducing resolution times by 20%.
  • Provided support across multiple channels and maintained accurate records ensuring compliance.
Customer Service
Advanced
Extensive experience in client communication, issue resolution, and record-keeping.
Technical Troubleshooting
Intermediate
Capable of diagnosing and resolving technical problems efficiently.
CRM and Data Management
Advanced
Proficient in Salesforce CRM and maintaining accurate documentation.
Process Improvement
Intermediate
Experience in streamlining workflows using Excel and collaborating on process optimizations.
Multichannel Support
Advanced
Providing customer support via phone, email, and live chat across platforms.

Languages

English
Fluent
See Full Skillset on CazVid
January 2020 - Present
Customer Service Representative
XYZ Corporation
Assisted over 1,500 clients annually, resolving inquiries with a 95% satisfaction rate., Troubleshot technical issues, reducing resolution times by 20% through effective solutions., Maintained accurate records in Salesforce, ensuring compliance with company standards.
July 2017 - December 2019
Customer Support Specialist
ABC Retail
Provided support to customers via phone, email, and live chat, achieving a 4.8/5 rating., Streamlined processes using Microsoft Excel, increasing efficiency by 15%., Collaborated with team members to improve customer service protocols.
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University of Groningen
Bachelor of Business Administration
Completed May 2017
See Education & Certifications

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Experience in Merke Warten

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Business Developer and Sales

Hi! I have over 5 years of experience in sales and bus dev!nnSend me a message for more info

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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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