Javier López Osma

Bogotá, Bogota D.C., Colombia Available for Remote Work

Customer Relations and Sales Specialist with 6 years of experience

Accumulated six years of experience in customer relations, CRM management, and telemarketing.
Gained extensive experience in BPO industry, including customer service, technical support, and retention since 2017.
Demonstrated ability to reenter the market with renewed focus after a sabbatical, seeking remote roles in virtual assistance, CRM management, and sales.

Customer Relations

Advanced

Managed customer interactions to ensure satisfaction and retention in various roles within the BPO industry.

CRM Management

Intermediate

Handled customer relationship management systems to facilitate communication and sales.

Telemarketing & Cold Calling

Intermediate

Conducted telemarketing campaigns, including cold calling, to generate leads and boost sales.

Business Development

Beginner

Participated in developing new business opportunities through direct customer engagement.

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Professional experience builds trust and shows growth. Share the journey, wins, and lessons learned – employers love seeing real career progression.

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Education, certifications, and courses show commitment to growth. From formal degrees to online learning – every step forward counts and impresses.

I am highly motivated to give my very best at this job. Customer relations, CRM management, and sales are my specialties. I'm waiting for your call

Telemarketing, cold calling, customer relations, business developing