Experienced bilingual customer service agent and civil engineer with expertise in sales, client relations, and civil project design. Adept at combining technical knowledge with excellent communication skills to deliver quality outcomes.
Applied sales techniques to increase service sales and meet targets.
Provided accurate information and resolved customer issues via chat effectively.
Designed civil works for electrical substations and power transmission projects.
Utilized written and verbal communication to ensure customer satisfaction and project clarity.
ACCEDO
Sale of television, internet and telephone services, through chat., Resolution of customer s’ problems regarding their services ., Provide correct and accurate information to customers about the services offered., High percentage of sales using optimal customer service .
ISES
Design of civil works in electrical substations and power transmission lines .
Civil Engineer
Academic bachelor
Discover other professionals with similar experience
Addressed customer issues and technical challenges within service and engineering roles.
