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Competencias
Experiencia demostrada en Agile.
Experiencia demostrada en Scrum.
Experiencia demostrada en Kanban.
Experiencia demostrada en Six Sigma.
Experiencia demostrada en Data Entry.
Educacion
Experiencia
HR Time Domain Specialist
Provided HR support related to time management, attendance, and payroll inquiries., Assisted Amazon employees with leave policies, shift adjustments, and compliance issues., Collaborated with HR teams globally to streamline processes and enhance workflow efficiency.
Project Supervisor
Led a team of 12 employees, optimizing workflow and ensuring productivity., Managed data entry operations, ensuring accuracy and timely updates., Conducted performance analysis, identifying areas for improvement., Coordinated project execution, ensuring alignment with business objectives., Provided proactive administrative support, including handling calls, emails, and spreadsheet management.
Health Care Advocate/ Subject Matter Expert (SME)
Provided expert consultation on healthcare-related issues, claims, and coverage., Trained and mentored new customer support representatives to improve service quality., Collaborated with cross-functional teams to improve patient care and streamline processes., Ensured HIPAA compliance in all patient interactions and documentation.
Data Entry Specialist
Developed and executed test plans and cases to identify and resolve software defects., Conducted manual and automated testing, ensuring product quality., Managed defect tracking and resolution to improve overall system performance.
Customer Excellence Specialist
Delivered multi-channel support to enhance customer experience., Provided technical troubleshooting and issue resolution., Maintained customer satisfaction metrics by ensuring timely assistance.