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Jean Carlo Assardo Alvarez's avatar
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Jean Carlo Assardo Alvarez

Guate, Guatemala, Guatemala

IT/Customer Support Specialist with 8+ years in Tech & Service

  • Provided technical support for alarm systems and customer service across multiple roles.
  • Implemented cybersecurity standards such as PCI DSS and ISO 27001 at Tecnomedical S.A.
  • Administered IT maintenance and repair workshops, supporting diverse devices including computers and gaming consoles.
Technical Support
Expert
Delivered technical assistance for alarm systems, cybersecurity, and device repairs.
Customer Service
Advanced
Handled client interactions including account upgrades, troubleshooting, and payments in various roles.
Networking & Security
Intermediate
Managed network setup, server administration, and implemented security protocols.
Web Design & Development
Intermediate
Created web interfaces using HTML5, CSS3, and JavaScript, along with Canva design.
Operating Systems & Maintenance
Advanced
Maintained and repaired systems across Windows, Linux, UNIX, and Kali Linux environments.

Languages

Spanish
Native
English
Basic
See Full Skillset on CazVid
2023Dec - 2024mar
Technical Support
ALCENTRA S.A.
Technical support for different kind of alarm systems (ADT), Tech support and customer service for clients with technical difficulties related to alarm systems.
2023Jun
Customer Service Representative
24/7ai BJ's wholesale
Customer service for BJ 's wholesale U.S., Providing customer service for membership cards, making upgrades and downgrades., Making reports of new clients and enrolling new customers.
2021jun
IT/Security Solutions Provider
Tecnomedical S.A.
Provided IT/security solutions for the company., Tech support assistance., Implemented new Cybersecurity technologies such as PCI DSS and ISO 27001.
2020may - 2022aug
Administrator
Total Repair
Administered a computer maintenance and repair workshop., Provided tech support, maintenance and repair for computers, video game consoles, cell phones and televisions.
2018Aug - 2019Dec
Customer Service Representative
TELUS
Provided customer service for cell phones and landlines., Handled payments and provided basic troubleshooting for cellular phones.
View Complete Work History
🎓
USAC
Science and Systems Engineering
Completed 2008
See Education & Certifications
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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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