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Jefferson Gutiérrez Jiménez

Puntarenas, Puntarenas Province, Costa Rica

Hospitality & Customer Service Manager with 7+ years of experience

  • Managed boutique glamping operations, overseeing reservations, finance, and guest services, enhancing guest experience.
  • Handled large sums and VIP clients as a Casino Dealer, ensuring strict adherence to European protocols.
  • Served international guests onboard MSC Cruises, providing high-quality service in high-pressure environments.
Customer Service
Advanced
Provided personalized support and VIP service in casinos and hospitality settings, ensuring guest satisfaction.
Operations Management
Intermediate
Managed reservations, finance, and daily operations for a boutique glamping business.
Casino Gaming Protocols
Advanced
Handled European protocols for gaming and dealt poker, roulette, and other table games at casinos onboard.
Client Retention & Portfolio Management
Intermediate
Managed a Canadian client portfolio, focusing on customer retention and personalized service.

Languages

Spanish
Native
English
Advanced
German
Intermediate
Italian
Intermediate
See Full Skillset on CazVid
2025 - Present
Owner & Administrator
Eco Glamping Verde & Serenity Massage
Management of boutique glamping accommodation., Service to national and international guests., Reservation, finance, and operations management.
2021 - 2024
Casino Dealer
Grand Casino Bern
Black Jack, American Roulette, Ultimate Texas Hold’em., Handling large sums under strict European protocols., VIP customer service.
2018 - 2019
Casino Dealer
MSC Cruises
International guest service onboard., High-pressure work environment.
2015 - 2019
Account Manager
BetUS Sportsbook
Management of Canadian client portfolio., Customer retention and personalized service.
View Complete Work History
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