Demonstrated experience with Organization.
Demonstrated experience with Time Management.
Demonstrated experience with Attention to Detail.
Demonstrated experience with Critical Thinking.
BBM Construction Services
Coordinate service visits between tenants and technicians., Schedule appointments for various trades, including handyman, plumbing, and electrical services., Ensure timely dispatch of technicians for urgent or scheduled jobs., Serve as the point of contact for homeowners, tenants, and property managers., Provide updates on job progress, scheduling changes, and technician arrival times., Handle inquiries and maintain clear, professional communication across all parties., Follow up with incoming leads and potential clients needing home services., Collect job details to assess service needs and schedule consultations or estimates., Prepare detailed estimates for services requested., Generate and send invoices using QuickBooks., Maintain records of jobs, appointments, and client communications for reporting and follow-up.
Stafi
Collaboratively working with Executive Director/Business Owner to carry out tasks and strategic goals, Answering general and new client calls, Receiving and calling potential clients, supporting them with the intake process which can include paperwork, faxing releases, support with scheduling, Sending, receiving, and distributing correspondence as directed (e.g., mail, faxes, etc.), Flexibility to change hours or work remotely based on agency needs, Maintains clean and friendly environment of the reception, lobby, and offices, Follow-up on Leads and existing clients to book appointments on free estimates for commercial and residential driveways
Bachelor in Letters and Science
Social Communication
Discover other professionals with similar experience
Legal Soft Solutions
Provide administrative assistance such as managing emails, scheduling appointments, and organizing calendars for clients or team members., Accurately input and maintain data in spreadsheets, databases, or CRM systems., Act as a point of contact between clients and team members, handling phone calls, emails, and other correspondence in a professional manner., Conduct internet research to gather information on various topics, helping clients make informed decisions., Arrange travel itineraries, book flights, hotels, and transportation, and manage travel-related logistics., Organize and maintain digital files and documents, ensuring easy access and retrieval., Prepare meeting agendas, take minutes, and coordinate video conferences or in-person meetings., Assist in handling customer inquiries, resolving issues, and ensuring a positive customer experience.
Legal Soft Solutions
Conduct initial assessments and interviews with clients to gather pertinent information, including personal details, background history, and the nature of their needs or concerns., Accurately record and maintain detailed client records, ensuring all necessary information is collected and organized for reference., Evaluate clients' eligibility for specific programs or services based on established criteria and guidelines., Provide clients with information about available services, programs, and resources to address their needs or issues., Assess the urgency and severity of clients' situations to determine appropriate levels of intervention or assistance., Make referrals to internal or external service providers based on clients' needs, ensuring they receive appropriate assistance and support., Maintain regular contact with clients to track their progress, address any issues, and ensure that services are meeting their needs., Enter client information into databases or case management systems accurately and in a timely manner., Advocate on behalf of clients to ensure they receive the necessary support and resources to address their specific needs and goals., Participate in quality improvement initiatives to enhance the efficiency and effectiveness of intake processes., Educate clients about their rights, responsibilities, and available options for assistance.
SPI Global
Lead and supervise a team of 20 or more team members to ensure efficient workflow and team cohesion., Provide guidance, support, and mentoring to team members to enhance their performance and professional growth., Set clear expectations and performance goals for team members and conduct regular performance evaluations., Develop and deliver training programs for new and existing team members to ensure they have the necessary skills and knowledge to excel in their roles., Identify training needs within the team and create customized training plans to address those needs., Monitor and assess the effectiveness of training programs and make necessary adjustments., Manage team schedules and assignments to optimize productivity and meet deadlines., Act as a point of contact for escalated customer or operational issues, working to find solutions and ensure customer satisfaction., Foster open and effective communication within the team and with other departments., Communicate organizational goals, changes, and updates to team members., Serve as a liaison between team members and upper management, relaying feedback and concerns as needed., Track and analyze team performance metrics, such as key performance indicators (KPIs), to identify areas for improvement and implement strategies for enhancement.
SPI Global
Regularly monitor and evaluate customer service calls to ensure compliance with company policies and quality standards., Analyze call center metrics such as call duration, first-call resolution, and customer satisfaction scores to identify areas for improvement., Provide constructive feedback to call center agents, coaching them on how to improve their communication, problem-solving, and customer service skills., Collaborate with management to develop and update quality guidelines, scripts, and call handling procedures., Maintain detailed records of quality evaluations, providing clear documentation of agent performance and areas for improvement., Ensure that call center agents adhere to regulatory requirements and industry standards, such as GDPR or HIPAA, when handling customer data and interactions., Generate and distribute reports summarizing quality assurance findings and trends to management and stakeholders., Actively participate in process improvement initiatives, suggesting and implementing changes to enhance overall call center efficiency and customer satisfaction.
SPI Global
Gather accurate and up-to-date information from various online sources, databases, and websites., Conduct telephone surveys, interviews, or data collection calls to gather additional information or verify data obtained through online research., Organize and maintain research data in a structured and easily accessible manner., Perform quality checks on collected data to eliminate errors, inconsistencies, or inaccuracies., Prepare comprehensive reports and summaries of research findings. Present the information in a clear and organized format, using charts, graphs, or written reports as necessary.
Sitel
Assist customers with diagnosing and resolving internet connectivity issues, modem/router setup, and slow speeds., Escalate complex technical issues to Level 2 or Field Technicians when the problem cannot be resolved remotely., Update customer profiles, service plans, and handle requests such as upgrades, downgrades, and cancellations., Assist customers with questions about their credit card or banking account balances, transactions, and due dates., Identify and report suspicious account activity, help customers dispute unauthorized charges, and block compromised cards., Guide customers through online payments, set up auto-pay, or provide options for payment arrangements in case of financial hardship.
