This is my profileContact via CazVidJeselyn
BPO Dispatcher
Contact
Competencies
Demonstrated experience with Customer service and satisfaction.
Demonstrated experience with Complaint resolution.
Demonstrated experience with Dispatch coordination.
Demonstrated experience with Time management.
Demonstrated experience with Problem-solving.
Education
Summary
Professional profile
Experience
BPO Dispatcher
Coordinated and dispatched drivers or service personnel efficiently to ensure timely service.. Communicated with customers by phone, email, and messaging to provide updates and respond to inquiries.. Ensured customer satisfaction by addressing concerns promptly and professionally.. Managed customer complaints, investigated issues, and provided effective solutions to resolve problems.. Maintained accurate records of dispatch schedules, customer requests, and service reports.. Coordinated with drivers and operations teams to resolve delivery or service delays.. Prioritized urgent requests and adjusted schedules to meet customer needs.. Built positive relationships with customers through excellent communication and problem-solving skills.
Customer Service Representative
Provided customer support through multiple channels, including chat, email, phone calls, and text messaging.. Responded to customer inquiries promptly and professionally while ensuring accurate and helpful information.. Handled customer concerns, complaints, and service-related issues by identifying appropriate solutions and following established procedures.. Maintained clear, professional, and customer-focused communication across written and verbal interactions.. Managed multiple customer concerns while maintaining accuracy, efficiency, and attention to detail.. Documented customer interactions and updated account information accurately using internal systems and tools.. Applied active listening and problem-solving skills to understand customer needs and provide appropriate resolutions.. De-escalated difficult customer situations by remaining calm, professional, and empathetic.. Followed company policies, procedures, quality standards, and performance requirements.. Collaborated with team members and other departments when additional assistance or escalation was required.. Consistently focused on delivering a positive customer experience and resolving concerns efficiently.