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Jesús Javier Soto Chacin's avatar
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Jesús Javier Soto Chacin

Sector Paraíso, Zulia, Venezuela

Claims Processor with 3+ years in Insurance & Customer Service

  • Processed claims for insurance policies on damaged and lost tech devices.
  • Promoted additional protection plans, enhancing customer understanding of coverage options.
  • Updated and maintained policy details in a firm's database for case tracking.
Claims Processing
Avanzado
Handled claims for phone and tech device insurance, ensuring accurate processing and customer satisfaction.
Customer Support
Avanzado
Assisted customers with inquiries about accounts, payments, and policies across different companies.
Communication Skills
Avanzado
Provided clear information, explained coverage benefits, and resolved customer issues efficiently.
Documentation Management
Intermedio
Maintained accurate policy and coverage records in databases for effective case tracking.

Languages

Spanish
Native
English
B2+
See Full Skillset on CazVid
Sep 2023 - Dec 2023
Claims Processor
Asurion
Processed claims for phone and tech device insurance, helped customers file claims for damaged, lost, or malfunctioning devices, ensuring a smooth experience., Promoted additional protection plans, explained the benefits of extended coverage for other home technology devices, helping customers...
Aug 2022 - Sep 2023
Legal Assistant
Top Notch
Contacted insurance providers for clients and defendants to obtain necessary documentation regarding coverage and claims., Updated and maintained accurate coverage and policy details in the firm's database for effective case tracking.
Customer Service Agent
Concentrix
Assisted Capital One customers with credit card inquiries by providing detailed information about account statuses, payment due dates, and available credit limits., Managed account cancellations by informing Capital One customers of policies for non-payment and assisting with reactivation or...
View Complete Work History
🎓
U.E. Instituto Experimental Católico
Bachelor
Completed 2012
See Education & Certifications
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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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