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Jesus Abel Gutierrez Peralta

Hermosillo, Sonora, Mexico

Customer Service Agent with diverse call management experience in client support

  • Managed large volumes of inbound and outbound calls, ensuring timely responses across multiple roles.
  • Handled email correspondence and account management, improving customer interaction processes.
  • Enhanced customer satisfaction through efficient issue resolution and needs identification.
Inbound Call Management
Expert
Handled large inbound calls at Teleperformance and Ashesi Global, ensuring timely responses and customer satisfaction.
Outbound Call Management
Expert
Managed outbound calls for Listen Trust and Ashesi Global, scheduling appointments and engaging clients proactively.
Account Management
Intermediate
Maintained account details and addressed client needs at Ashesi Global to support customer retention.
Email Management
Intermediate
Responded to customer emails effectively to resolve issues and provide necessary information.
Customer Service Skills
Advanced
Maintained high customer satisfaction levels by managing calls and communications efficiently.

Languages

English
Spanish
See Full Skillset on CazVid
November 2013 - June 2017
Agent
Teleperformance
Manage large amounts of inbound calls in a timely manner.
January 2018 - January 2019
Agent
Listen Trust
Manage large amounts of outbound calls in a timely manner., Appointment scheduler, Maintain customer satisfaction and improve customer experience
January 2020 - January 2021
Agent
Ashesi Global
Manage large amounts of inbound and outbound calls and answering emails in a timely manner., Account management, Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
View Complete Work History
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INEA
Preparatoria
Completed ongoing
See Education & Certifications
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