October 2018 - December 2020
Public defender
CPNNA (Child and Adolescent National Council of Venezuela)
Responsible for ensuring due process in the restoration of rights of affected minors., Litigation lawyer ensuring the protection and non-violation of the rights of children and adolescents., Conciliation lawyer addressing social and family issues affecting children’s rights.
January 2021 - December 2021
Waiter and Receptionist
HOTEL LA GRUTA DE HIERRO
Responsible for customer check-in and check-out procedures., Ensured room service orders were processed correctly., Managed payments for rooms and additional hotel services., Received product deliveries and handled corresponding payments.
January 2022 - April 2024
Manager • Customer Service • Bartender
VIBEZMDE ROOFTOP LOUNGE
Managed staff, bar operations, inventory control, and payroll., Handled billing and provided premium customer service and personalized recommendations., Attended to foreign customers in English to ensure high-quality service.
April 2024 - August 2024
Customer Service and Sales Representative
TELEPERFOMANCE AT&T ACCOUNT
Assisted customers with sales, service inquiries, and technical issues., Managed inbound and outbound calls, resolving customer requests and ensuring outstanding service.
September 2024 - February 2025
Customer Service Representative • Sales Representative • Virtual Assistant • Appointment Setter
POWERMAQ
Provided customer support, responding promptly and offering effective solutions., Sold CRM software, marketing services, and online business solutions., Scheduled appointments, answered calls, organized files, and coordinated virtual meetings., Responsible for identifying potential new clients and...
February 2025 - May 2025
Customer Service Representative • Appointment Setter • Virtual Assistant
GO AIR DUCTS (USA –Remote)
Answered calls from potential customers to identify HVAC service needs., Scheduled technician visits according to customer availability and preferences., Provided pricing information for services., Oversaw internal, administrative, and organizational company matters., Maintained accurate...
May 2025 - December 2025
Content Moderator
FRONTIER (META)
Ensured compliance with META policies by moderating, reviewing, and removing sensitive or harmful content., Worked under KPI-based performance standards to ensure accuracy and efficiency.