Emmanuel Briseño

Guadalajara, Jalisco, Mexico

Account Manager & Customer Service Specialist with over 8 years of experience

Built strong client relationships leading to increased customer satisfaction and loyalty.
Handled complex service escalations, resolving high-risk cases for customer retention.
Developed bilingual communication skills enhancing support and sales effectiveness.

Customer Relationship Management

Expert

Established and maintained strong client relationships that foster long-term loyalty and repeat business.

Technical Support & Troubleshooting

Intermediate

Provided bilingual technical support for DSL internet and telecom services, resolving connectivity issues efficiently.

Sales & Account Management

Advanced

Managed customer accounts, fulfilled needs, and drove sales through effective communication and relationship building.

CRM and Data Management

Advanced

Utilized CRM tools and maintained organized data to support sales prospecting and customer follow-ups.

Bilingual Communication

Expert

Delivered customer and technical support in both English and Spanish to diverse client bases.

Languages

SPANISH

NATIVE

ENGLISH

FLUENT

FRENCH

BEGINNER

See Full Skillset on CazVid

2017 - 2024

ACCOUNT MANAGER

HOMEYOU INC.

Responsible for direct customer interaction, Answering inquiries, Evaluating needs and fulfilling requests, Establish customer needs and create strong relationships to drive sales and repeat business.

2024 - 2025

SALES DEVELOPMENT REPRESENTATIVE

HOMEYOU INC.

Focused on high-volume outbound prospecting, Qualifying leads, Handling objections, Setting appointments, Kept everything organized in the CRM, Worked closely with the sales team to ensure smooth hand-offs and strong client relationships.

2014 - 2015

BILINGUAL DSL TECHNICAL SUPPORT

TELVISTA

Delivered bilingual technical and customer support for DSL internet and telephone services, Troubleshooting connectivity and service issues, Ensuring timely resolution and high customer satisfaction.

2015 - 2016

RETENTION / SAVE-IT TEAM & SUPERVISOR ESCALATIONS

TELVISTA

Managed supervisor-level escalations for DSL customers with complex service issues, Resolved high-risk cases involving potential service cancellations, Identified root causes and implemented effective solutions to retain customers and improve satisfaction.

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