Jhan Karlo Barrera Pabon
Customer Support & Logistics Advisor with 5+ years in Client Relations and Operations
- Provided bilingual technical and customer support, ensuring high-quality service delivery.
- Moderated content to uphold community standards, managing flagged issues efficiently.
- Coordinated logistics operations, streamlining supply chain processes, and managing inventories.
Bilingual Customer Support
Advanced
Delivered technical and customer service in English and Spanish, resolving issues and scheduling appointments.
Content Moderation
Intermediate
Ensured compliance with community guidelines by managing and resolving flagged content.
Logistics Coordination
Advanced
Coordinated supply chain activities, managed shipping, inventory, and logistics data.
Communication Skills
Advanced
Effectively liaised with clients, suppliers, and partners to optimize workflows and resolve issues.
Languages
Spanish
Fluent
English
Fluent
French
Basic
March 2025 - August 2025
Bilingual Advisor
Omega
Provided technical and customer support in both English and Spanish., Identified and solved issues, ensuring excellent customer experience., Maintained a high level of professionalism and efficiency in interactions scheduling appointment for our patients.
August 2024 - January 2025
Bilingual Content Moderator
Teleperformance
Moderated content in both English and Spanish., Ensured compliance with company policies and community guidelines., Managed and resolved flagged content efficiently.
March 2019 - September 2021
Logistics Advisor
Lean Staffing Solutions
Coordinated logistics operations and streamlined supply chain processes., Communicated effectively with clients, suppliers, and partners to optimize workflows., Managed inventory, shipping schedules, and logistics data.
Universidad La Salle
Bachelor’s Degree
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