Myungsuk Jimenez Dure

Resolve customer complaints with professional and empathetic communication skills, Collaborated with team members to streamline processes and improve customer satisfaction, Demonstrated patience and problem solving skills to effectively assist a diverse customer base, Managed a high volume of messages, calls and emails providing timely and efficient assistance, Join the support team for newcomers who are being trained in the role, I was promoted to the safety department, responsible for managing cases, applying flags to user accounts, and removing accounts from the platform based on the gravity of the violation

Handled customer inquiries, resolved issues, and provided product information in a timely manner, Problem Solving: Understanding client needs to resolve issues., Active Listening: Paying attention to call details to identify requirements., Adaptability: Managing various responsibilities based on the type of inquiry (changes, questions, travel packages)., Organization: Skill in managing multiple requests, Open to feedback: Actively seeks and embraces constructive criticism to foster personal and professional growth.