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Johan Camilo Betancourt Londoño

Colombia, Huila Department, Colombia

Customer Support Specialist with 5+ years in telecom and tech services

  • Provided digital support to AT&T customers, handling billing, service issues, and account requests.
  • Diagnosed and resolved mobile device software problems at Teknomecanic Celular, ensuring customer satisfaction.
  • Documented customer interactions accurately across roles, maintaining detailed records and operational documentation.
Customer Support
Advanced
Delivered chat, email, and ticket support to enhance customer experience and resolve issues efficiently.
CRM & Case Management
Intermediate
Utilized CRM platforms to track, document, and manage customer interactions and case resolutions.
Billing & Account Support
Intermediate
Handled billing inquiries and account requests, ensuring clarity and prompt resolution for customers.
Technical Troubleshooting
Intermediate
Diagnosed software issues on mobile devices and provided technical support to users.

Languages

English
Advanced (B2–C1)
Spanish
Native
See Full Skillset on CazVid
Mar 2022 - Apr 2023
Customer Service Agent
Accedo Colombia S.A.S.
Provided digital customer support for AT&T; customers via CRM platforms., Managed billing inquiries, service issues, and account requests., Documented cases accurately following internal procedures.
Dec 2019 - Nov 2024
Technician & Customer Service Representative
Teknomecanic Celular
Diagnosed and resolved mobile device software issues., Assisted customers with service explanations and follow-ups., Maintained customer records and operational documentation.
View Complete Work History
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Universidad del Quindío
Bachelor’s Degree
See Education & Certifications
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