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Agente Call Center
Contact
Competencies
Provided customer support and handled client inquiries in call center environments.
Engaged in selling telecommunication products, client retention, and commercial group management.
Utilized CRM tools to manage customer interactions and sales processes.
Supervised and trained commercial teams, overseeing performance indicators and group management.
Handled documents and provided social assistance to community members.
Education
Summary
Experienced professional with a strong background in call center operations, sales, and team management across telecommunications and natural gas sectors.
Key Achievements
- Progressed through roles from Agent to Coordinator, demonstrating increasing responsibility in sales and team management.
- Handled diverse functions including customer retention, cross-selling, and CRM management across multiple companies.
- Gained experience in both sales and social assistance, managing client interactions and document handling.
Experience
Agente Call Center
Atención al cliente, venta cruzada, Manejo CRM
Agente Comercial Call Center
Ventas de productos de telecomunicaciones para Chile, home office
Coordinador Comercial
Ventas, Indicadores mensuales, Capacitación, Manejo grupo comercial
Coordinador Comercial
Ventas, Indicadores mensuales, Capacitación, Manejo grupo comercial
Agente de Retención
Retención de clientes, Ventas
Coordinador Comercial
Ventas, Manejo grupo comercial
Asesor Comercial Call Center
Ventas
Asesor Comercial Call Center
Ventas
Ejecutivo Comercial
Ventas
Auxiliar Social
Manejo de documentos, Atención a habitantes del sector