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Makua Johanah Karabo

Johannesburg, Gauteng, South Africa

Customer Service & Sales Professional with 5+ years of client engagement

  • Increased daily account sign-ups at retail via professional customer engagement.
  • Responded to and resolved diverse customer inquiries across multiple channels, maintaining high satisfaction levels.
  • Achieved monthly sales targets through proactive needs analysis and product recommendations.
Customer Service
Expert
Delivered exceptional client support through face-to-face, telephonic, and digital channels, ensuring high satisfaction and problem resolution.
Sales & Cross-Selling
Advanced
Marketed products effectively, conducted needs assessments, and achieved sales targets in telecom and retail environments.
Data Management & System Accuracy
Advanced
Maintained accurate records of customer interactions and transactions within company databases and systems.
Communication Skills
Expert
Excelled at professional face-to-face, phone, and email communication to promote brand offerings and resolve customer issues.
Teamwork & Reliability
Advanced
Collaborated effectively with colleagues to support store operations and maintain service standards.

Languages

English
Fluent
Sepedi
Fluent
See Full Skillset on CazVid
Sep 2025 - Nov 2025
Brand Ambassador / In-Store Assistant
Innovative Vision Marketing partnered with Mr price
Assisted customers at Mr Price with opening retail accounts and explaining account benefits., Promoted brand offerings and ensured a positive customer experience., Increased daily account sign-ups through professional engagement and communication., Supported store presentation and general floor...
Feb 2025 - Aug 2025
Call Centre Agent / Customer Service
Sammy Marks Customer Care Centre
Responded to inbound customer enquiries via phone, email, and chat in a professional and friendly manner., Assisted customers with account information, product/service questions, and issue resolution., Maintained accurate records of customer interactions in the company database, Achieved daily and...
December 2023 - April 2024
Sales Agent
Raps Telecoms
Marketed fibre and mobile products to new and existing customers., Conducted needs analysis to recommend suitable products and services., Achieved monthly sales targets through proactive customer engagement., Provided after-sales support to maintain positive client relationships.
View Complete Work History
🎓
Moteane Secondary School
Matric Certificate (Grade 12)
Completed 2020
See Education & Certifications
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