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Jonathan Betancourt

Guadalajara, Jalisco, Mexico

Customer Support & Business Operations Specialist with 7+ years in client services and back-office management

  • Assisted business owners with LLC, Corporation, and Nonprofit filings, providing expertise on state-specific requirements and post-formation support.
  • Delivered 24/7 luxury travel support, verifying providers, supervising welcome calls, and managing schedules for error-free client experiences.
  • Managed multiple sales channels including Shopify and Amazon, overseeing inventory, restocks, and customer support, enhancing operational efficiency.
Customer Support (Phone & Email)
Advanced
Provided client assistance via phone and email, resolving issues efficiently across different platforms and services.
CRM & Back-Office Operations
Intermediate
Utilized Zendesk CRM and managed back-end processes including order management, vendor verification, and inventory control.
Travel Coordination
Intermediate
Coordinated travel schedules, verified service providers, and supervised client welcome calls in luxury travel support.
Online Marketing & Sales
Beginner
Received training in online marketing, sales strategies, and social media outreach to expand business reach.

Languages

English
Native
Spanish
Fluent
See Full Skillset on CazVid
June 2025 - January 2026
Business Support Representative
Bizee.com
Assist business owners with LLC, Corporation, and Nonprofit filings, state-specific requirements, and post-formation services via phone and email using Zendesk.
Jan 2024 - Dec 2024
Customer Support & Back-Office Specialist
Decouvertes
Provided 24/7 luxury travel support for U.S. clients, verified providers and itineraries, supervised welcome calls, and coordinated schedules to ensure error-free trips.
August 2023 - Jan 2024
Online Marketing & Sales Trainee
5280 Niche Marketing
Trained in online marketing, sales strategies, and social media outreach.
View Complete Work History
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UTEG
Business Administration
See Education & Certifications
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