Jonathan Josué Loría Pellecer
Business Admin with 10+ years in logistics and customer service
- Managed legal representation and corporate operations oversight at ACLG Guatemala
- Coordinated roadside assistance services and led high-volume emergency response at Lean Solutions Group
- Supervised team of 15 customer service agents and implemented team-building and cultural activities
Leadership
Avanzado
Led teams in customer service and managed operations to ensure high performance and team engagement.
Customer Service
Experto
Handled high volumes of customer inquiries, maintained high satisfaction scores, and supported new agents.
Logistics Coordination
Avanzado
Coordinated roadside assistance and managed real-time updates to improve response times.
Problem-Solving
Avanzado
Applied analytical thinking to resolve operational issues and improve service processes.
Microsoft Office Suite
Experto
Proficient in Excel, Word, and PowerPoint for reporting, documentation, and presentations.
Languages
Spanish
Mother tongue
English
C1
09/2024 - CURRENT
LEGAL REPRESENTATIVE
ACLG GUATEMALA, S.A.
Official legal representation before national entities., Strategic decision-making and oversight of corporate operations.
2023 - 2025
LOGISTICS COORDINATOR
LEAN SOLUTIONS GROUP
Coordinated and monitored roadside assistance services for corporate and individual clients., Handled high-volume cases daily, ensuring quick and efficient response times during emergencies., Managed incoming emergency calls, coordinated with service providers, and tracked real-time updates on...
2021 - 2023
TEAM LEADER & CULTURE CHAMPION
WORLD CONNECTION
Supervised a team of 15 customer service agents., Planned and implemented weekly team-building and culture engagement activities., Managed customer inquiries via phone and email, maintaining high CSAT scores and response efficiency., Created and submitted monthly performance and cultural activity...
2019 - 2020
CUSTOMER SERVICE AGENT
ATENTO GUATEMALA
Handled over 600 customer inquiries weekly., Supported new customer service agents through floor assistance and mentoring., Consistently achieved top KPI results.
2018 - 2019
TECHNICAL SUPPORT REPRESENTATIVE
ALORICA LATAM
Delivered technical support and troubleshooting for various mobile phone lines., Provided timely and accurate customer solutions for service issues.
Universidad Galileo
BACHELOR’S DEGREE
Completed 2021
Please record a video speaking in English about your experience.
What experience do you have with dispatch software or similar tools? How have you used them to improve communication or efficiency?
Tell us about a challenge you faced while coordinating deliveries or pickups. How did you resolve it?
Can you describe a time when you successfully managed multiple dispatch requests? What strategies did you use to prioritize them?
About Me
Business Administration graduate with extensive experience in logistics and customer service, proficient in dispatch software and Microsoft Office Suite, alongside CRM systems. With strong leadership skills demonstrated through team management....