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CSR - Order Resolution Team (ORT 2.0)
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Competencies
Utilized JavaScript extensively in developing interactive web interfaces and client-side logic.
Built reusable components and managed application state in React for various projects.
Developed server-side applications and APIs using Node.js to support front-end functionalities.
Managed codebase using Git for collaboration, branching, and code review workflows.
Education
Summary
Dedicated software developer experienced in full-stack web application development with a focus on JavaScript frameworks and server-side technologies.
Key Achievements
- Developed and maintained multiple client-facing web applications, ensuring high performance and scalability.
- Led a project to migrate legacy systems to modern frameworks, improving system efficiency and developer productivity.
- Contributed to code reviews and established best practices for the development team.
Experience
CSR - Order Resolution Team (ORT 2.0)
Investigate fallout orders in the System, Apply all possible workarounds to try to resolve errors or issues., Coordinate with other teams or departments if needed., Communicate with Customer and explain and resolve issues in a way that they can understand., Make sure all transactions and history of the order is well documented with all necessary and important details included., Make projects that would help all employees to be more engage with the company and ensure they have a work and life balance., Prepare daily, weekly and monthly reports., Create virtual and online activities to energize employees or boost happiness or enjoy while on working hours., Organizes and plans events for employees., Check sites to ensure safety to avoid any unwanted incidents that may happen in the sites as much as possible.
Engagement Ambassador
Resolved customers inquiry, issues or concerns with accuracy in a courteous and professional manner., Provide accurate and helpful information that they need., Assist or guide customers in troubleshooting any errors or technical problems., Create daily reports., Handling order placements, modifications, cancellations, and returns or exchanges., Maintain a deep understanding of products, services, policies, and features for informed assistance., Help track orders, resolve disputes, payment issues, and adhere to platform policies., Address technical issues, guide payment processes, and explain platform policies. Handle complaints.
Bartender | Waiter
Prepare glassware and all bar utensils and equipments every day. Make sure stock are complete and ready for replenish., Take orders and request in a courteous way., Prepare drinks cocktail or pure/straight drinks to customer following standards., Serve food and drinks to Customer in standard with class., Always keep neat and groomed to be presentable as always., Entertain customers and engaging in deep conversation, story telling or simple talks and listening to them.