Jorge es un dedicado representante de atención al cliente con habilidades en manejo de relaciones, gestión de situaciones de estrés y optimización de procesos en call centers.
Experiencia sólida en gestionar y fortalecer relaciones con clientes para mejorar la satisfacción y fidelidad.
Capacidad para mantener la profesionalidad y resolver problemas en entornos de alta presión.
Habilidad para recolectar y gestionar datos relevantes que apoyan la toma de decisiones.
Conocimiento en procesos y herramientas para la gestión eficiente de centros de llamadas.
Teleperformance
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.. Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.. Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.. Responded to customer requests for products, services, and company information.. Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.. Developed strong product knowledge to provide informed recommendations based on individual customer needs.. Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.. Assisted customers in navigating company website and placing online orders, improving overall user experience.
High School Diploma