Jorge F. Vázquez Trejo

Santiago de Querétaro, Querétaro, Mexico

Customer Service & Operations Specialist with 5+ years in Hospitality and Insurance

  • Managed guest relations and handled transactions effectively as Hotel Assistant at Hilton Garden Inn.
  • Supervised and coordinated construction activities, ensuring objectives met in private supervision role.
  • Provided bilingual support and resolved escalated cases efficiently as Health Insurance Member Services Representative.
Customer Service
Advanced
Provided guest assistance and resolved inquiries at Hilton Garden Inn and teleperformance, ensuring satisfaction.
Team Leadership
Intermediate
Led and coordinated team efforts in landscaping and construction supervision for project efficiency.
Communication Skills
Expert
Demonstrated strong communication, public speaking, and bilingual support in customer-facing roles.
Operations Coordination
Intermediate
Oversaw daily operations, administrative tasks, and supplier coordination in construction and maintenance.
Food & Beverage Support
Intermediate
Assisted in food preparation, quality assurance, and hygiene standards at local restaurant.

Languages

Spanish
Native
English
Intermediate
Sept 2022 - Mar 2023
RESIDENTIAL LANDSCAPING AND MAINTENANCE
ALTOZANO QUERÉTARO
Cleaning and upkeep of green areas and residential pathways., Plant pruning and handling of organic waste., Irrigation and preventive maintenance.
Jun 2021 - Aug 2022
PRIVATE CONSTRUCTION SUPERVISOR
SELF-EMPLOYED
Coordination of cleaning and maintenance of work areas., Monitoring and achievement of short- and long-term objectives., Administrative management and coordination with suppliers.
Nov 2021 - Mar 2022
KITCHEN HELPER
LOCAL RESTAURANT
Food preparation and cooking according to established recipes., Inventory control and quality assurance., Compliance with hygiene and food safety standards.
Mar - Sep 2015
HOTEL ASSISTANT
HILTON GARDEN INN
Customer service and guest assistance in a hotel environment., Cash handling and transaction processing., Resolution of incidents and guest requests.
Oct 2023 - Present
HEALTH INSURANCE MEMBER SERVICES REPRESENTATIVE
TELEPERFORMANCE MX
Guidance on coverage and benefits., Resolution of escalated cases., Coordination with other departments for case follow-up., Data entry and updating information in internal systems., Management of inquiries and requests from health insurance members., Bilingual customer support.
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Autonomous University of Querétaro
Biology
Completed 2020

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