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Customer Support Profesional con 10+ años en hostelería y gestión de eventos
Contacto
Competencias
Brinda soporte y soluciones efectivas a clientes mediante llamadas, correos y atención personalizada en diversos entornos.
Coordina eventos y viajes internacionales, asegurando la correcta logística, alojamiento y comunicación con todos los involucrados.
Administra reservas, atención VIP, supervisa áreas públicas y mantiene comunicación con departamentos internos.
Capacita y lidera equipos de recepción y reservas, promoviendo buenas prácticas y cumplimiento de estándares.
Comunica efectivamente con artistas, teatros, y clientes en contextos multiculturales, facilitando la coordinación internacional.
Educacion
Resumen
Con más de 10 años de experiencia en atención a clientes, coordinación de eventos y gestión hotelera, especializado en asegurar experiencia de calidad y logística eficiente. Hábil en capacitación de equipos y resolución de problemas, con enfoque en satisfacción y fidelización.
Logros Clave
- Coordination y supervisión de eventos y conciertos en Europa y América Latina, garantizando cumplimiento de contratos y logística.
- Implementación de manuales y procesos operativos en la apertura de un hotel, mejorando procedimientos internos y servicio al cliente.
- Gestión de atención a clientes VIP y resolución de reclamaciones en hoteles, contribuyendo a altos niveles de satisfacción y fidelización.
Experiencia
Customer Support Agent
Responsible for receiving calls from clients linked to the company and providing timely assistance to resolve their inquiries regarding system management., Provide payment information, guide them to create their accounts, answer all kinds of questions about the proper and safe use of the card...
Quality and Customer Service Coordinator
Responsible for all service management towards hotel guests., Send daily loyalty attentions to repeat guests., Monitor complaints and claims, follow up on them, and seek the most appropriate solution for each case., Directly support the sales and events department, especially when they have groups...
Tour Manager
Represent the company that hires European artists to tour throughout Latin America., Be aware of the contract made between the different artists and the theater with which the agreement has been made., Coordinate and be attentive to flights and connections; all transfers between airports, hotels,...
Artist Host
Responsible for scheduling the reception of artists and groups coming to the city to perform at the theater., Coordinate transportation between hotels and the theater, city tours, accompany and assist with various needs that may arise during the artists' stay., Serve as a translator for...
Head of Reception and Reservations
Responsible for creating, implementing, and operating the reception and reservations area operational manual., Participate in the personnel selection process., Contact and select different external service providers for the area., Keep reservations up to date by managing groups and blocks., In...
Shift Manager
Responsible for client relations, including providing city information, problem management and resolution, room assignment, and guest registration., Responsible for monitoring rooms, timely payment, and general relationship with their owners., Also responsible for the entire administrative area of...
Reservations Manager
Responsible for implementing an effective reservation process, taking all reservations, making changes, additions, and cancellations, managing groups and blocks., Train reception agents according to hotel standards, inventory all rooms for the hotel's internal system management.
Reception Agent
In charge of guest registration; PBX management; making reservations; handling credit card and cash transactions., Provide tourist information, and also make reservations for guests at restaurants, events, concerts, etc.
VIP and Public Areas Supervisor
Responsible for verifying rooms assigned to VIP guests., Maintain good communication with the Housekeeping and Food & Beverage departments to provide the best possible service for VIP guests., Supervise all public areas and keep them in the best possible condition., Resolve any issues as...