Jorge Monge Chavarria
Customer Support & Operations Specialist with 8+ years in Service and Tech
- Managed relationships and coordinated logistics in technical support roles at Clearsource.
- Analyzed digital transactions to detect and prevent fraud and AML violations at Western Union Digital.
- Led customer service and training initiatives across banking, insurance, and travel industries.
Customer Relationship Management
Advanced
Extensive experience managing customer interactions, CRM systems, and service processes across multiple industries.
Technical Support
Advanced
Provided technical troubleshooting, service scheduling, and record maintenance to ensure customer satisfaction.
Data Analysis & Fraud Prevention
Intermediate
Analyzed digital transactions to identify suspicious activities and prevent fraud, including AML compliance monitoring.
Training & Development
Advanced
Designed and delivered training programs for fraud detection, sales, and customer service teams.
Travel Consulting & Operations
Intermediate
Managed hostel operations and provided travel itinerary planning and booking services.
Languages
English
C1
2019 - 2021
Technical Support
Clearsource
Managed relationships with product dealers, Coordinated spare parts requests., Handled cost estimations for services and repairs., Scheduled service appointments in a timely manner., Resolved customer complaints efficiently and professionally., Maintained accurate and up-to-date service records.
2019 - 2021
Customer Service – Life Insurance
DXC
Insurance investigation, Ensure Policies compliance, Track customer interactions in CRM
2017 - 2018
Hostel Manager & Travel Advisor
Corcovado
Manages the daily operations of a hostel, ensuring a smooth and comfortable living environment for residents., This includes tasks like room allocation, managing reservations, handling finances, overseeing housekeeping, and maintaining security., As travel advisor I did tours consultation,...
2015 - 2017
Fraud Analyst & Trainer
Western Union Digital
Analyzed digital transactions to detect and prevent suspicious and fraudulent activities, including unauthorized access, credit card fraud, and identity theft., Monitored anti-money laundering (AML) compliance and investigated irregularities using advanced data analysis tools., Assessed patterns...
2012 - 2015
Sales Agent & Trainer
The Results
Delivered comprehensive training programs to new sales agents, ensuring a strong understanding of products, sales strategies, and customer engagement techniques., Managed and optimized the sales program, including developing best practices, coordinating communications, and implementing effective...
2009 - 2012
Customer Service
IBM
Provided prompt assistance to customers regarding billing questions, payments, and service package options., Delivered technical support for Bell TV, guiding clients through troubleshooting and product solutions., Tracked orders and documented customer interactions in the CRM system.
2008 - 2009
Customer Service Agent
Bank of America
Conducting credit and insurance assessments, verifying insurance documentation, and assisting with house insurance processes.
2003 - 2008
Customer Service & Sales Agent
Customer Services and Sales
Universidad Hispanoamericana de Costa Rica
Advertising and Marketing
Completed 2008
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