Dedicated customer support professional with extensive experience in digital banking, dispute resolution, and high-volume call handling. Skilled in remote work, problem-solving, and maintaining customer satisfaction across diverse roles.
Provided inbound and outbound support, dispute resolution, and digital banking assistance, ensuring high customer satisfaction.
Reviewed and resolved sensitive financial disputes in digital banking environments, adhering to compliance standards.
Managed high-volume customer calls effectively, delivering clear communication and issue resolution.
Utilized CRM technology to track, manage, and resolve customer inquiries efficiently.
Foundever (formerly Sitel Group)
Provided general customer support for U.S.-based users, Assisted customers with account inquiries, transactions, and app-related issues, Handled disputes and sensitive financial cases following company policies, Delivered clear and professional communication in English, Maintained quality and...
Teleperformance
Managed customer disputes related to digital banking transactions, Reviewed and resolved sensitive financial cases, Explained resolutions and processes clearly to customers, Worked under strict compliance and quality guidelines
Telvista
Handled inbound customer service calls, Assisted customers with account and service inquiries, Delivered effective communication in English
Atento
Provided inbound customer support, Resolved customer issues efficiently, Maintained high customer satisfaction
College studies
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Handled multiple simultaneous support cases effectively in remote work settings, maintaining high standards.
