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Tech Support Specialist with 3+ years of technical expertise in telecom
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Competencies
Handled technical issues for internet, phone services, and mobility support, troubleshooting hardware and network problems.
Provided guided assistance to customers, resolving tickets efficiently through phone and email communication.
Resolved issues related to VPN, DNS, IP configurations, and internet connectivity issues for diverse clients.
Managed customer account data entry and organization, ensuring data accuracy and timely updates.
Proficient in Windows Server, Active Directory, Office 365, and troubleshooting MS Office applications.
Education
Languages
Summary
Experienced in providing Tier 1 support for telecom services with a focus on troubleshooting and customer satisfaction.
Key Achievements
- Provided technical support for internet, phone, and modem issues to residential and business clients
- Resolved customer tickets via email and calls, guiding clients through complex troubleshooting steps
- Supported international mobility services for Koodo, including internet and device issues
Experience
Tech Support L1
In charge of provide support for computer programs, Data entry, Resolving tickets via emails and calls, Guiding customers side by side to organize bank accounts
HELP DESK IT (SPECIALIST L1)
Technical support for current customers with AT&T (Directv support and Uverse tech support), In charge of provide support to internet service, phone lines and modems (VPN, DNS and IP Address) providing connection for residential and business service.
Tech Support L1
Technical support Koodo International (Mobility service), Support for issues with internet connection, Issue downloading apps, Resolving guaranty issues with new phones.