Jose

Virtual Front Desk

In charge of providing assistance to guests by handling inquiries, facilitating new reservations, and making adjustments to existing bookings for the Hilton hotel chain on a global scale., Ensuring a high standard of customer service, maintaining accurate reservation records, and supporting guests with any special requests or issues related to their stay.

Personal Assistant

Working with teachers from Escuela Americana., Helping them with daily tasks, document translation, and real-time translation., Easing the transition to starting a new life in El Salvador.

Act as the first point of contact for new employees, managing recruitment processes., Create and adjust work schedules based on staffing needs, ensuring continuous coverage.

Customer Service

Team Manager, working with Choice Home warranty., Assisting 17 agents, taking care of metrics and being a point of contact with management., Following all the internal process such like vacations request, new hires selections, warnings.

Customer Service

Temporal position at Parago, rebates high season, assisting customer with the process of getting the rebates, reviewing documents and providing the process and timeframes, explaining how long it takes and how to use the rebate card.

Customer Service

Temporal position, providing technical support for apple devices such Iphone, Ipad, Ipad mini, MAC computers also with windows computers and Android devices phones and tablets to assist the customers using the MLB, major league baseball website.

Customer Service

Assisting customers over the phone to clarify doubts associated with credit cards, providing assistance at first contact to solve any concerns or issues that they may have about their accounts.

Providing assistance with Zynga online games. FarmVille and Mafia wars., Guiding customers, explaining the games platforms and helping them with technical matters and customer service; The first point of contact by email with 24-48 hours resolution target and the main goal gets customer satisfaction 85% or above, on first contact resolution.

Helping customers make the best choice in what product or package to get that would work better for their needs and lifestyle., Always trying to exceed their expectations to increase the probabilities of a possible repurchase., Covering their needs, making them feel confident and comfortable, creating an urgency to come back to us when they are looking to make a new trip arrangement.

Comply with laws on prevention of money laundering., Working with agencies sending remittances within the U.S. and Europe, following the rules against money laundering., Creating reports hourly, so the money is deposited in the country of destination without violating any U.S. laws.

Responsible for a group of 17 members during Manager vacations, also working as a trainer for periods of time., Responsible to ensure daily production by motivating agents and helping them solve their internal and external problems, with escalations on customer service and operations (Austin Texas).

Sales Department

Promoting complete solutions in computer equipment for home users, personalize configurations for any need of each customer., Tracking the process from production to delivery of equipment within all the countries of Latin America and the Caribbean, in compliance with the export and import policies related to each country.