Jose David Carrillo Rodriguez

Provided multichannel support (chat, voice, and back-office) to assist customers with their inquiries., Ensured financial security by adhering to compliance and security protocols for account protection., Resolved customer complaints and conflicts with empathy and professionalism., Utilized tools such as Cash Force One, Regulator, and Textblaze to streamline processes and reduce response times., Evaluated customer satisfaction through surveys and internal quality audits., Supported team members with product and workflow-related questions.