Experiencia demostrada en Interpersonal Skills.
Experiencia demostrada en Organization.
Experiencia demostrada en Prioritization.
Experiencia demostrada en Analytical Skills.
Citi
Conduct KYC due diligence on new and existing clients, adhering to AML regulations and Citi's internal policies., Identify and escalate potential AML risks, contributing to the prevention of financial crimes., Collaborate with Compliance team to ensure KYC processes aligned with evolving regulatory requirements., Analyze client profiles and supporting documentation to verify identities and assess risk levels, in accordance with AML/KYC guidelines.
Cyracom
Accurately interpreted complex medical and legal terminology, demonstrating strong attention to detail and analytical skills., Effectively communicated sensitive information in high-pressure situations, showcasing excellent communication and interpersonal skills., Adapted quickly to diverse communication styles and cultural nuances, demonstrating adaptability and cultural sensitivity.
Amazon
Resolved complex customer escalations, minimizing financial and reputational risks for the company., Served as a subject matter expert and collaborated with diverse departments and teams to address escalations from clients and internal stakeholders., Communicated effectively with senior leadership regarding issue resolution and performance management, including generating and distributing reports.
Center Technical Degree
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Experiencia demostrada en Continuous Improvement.
Amazon
Monitored customer behavioral patterns to identify and mitigate potential fraud risks., Maintained data and analysis through reports on Excel or other similar tools (as per business requirement), Identified and reported suspicious activity, mitigating potential financial losses and reputational damage.
Amazon
Provided exceptional customer service in both English and Spanish, demonstrating strong bilingual communication skills., Effectively resolved customer inquiries, consistently achieving high customer satisfaction ratings., Proactively identified and addressed potential issues impacting customer experience and delivery performance.
