Profesional con experiencia en análisis de datos, monitoreo en tiempo real y automatización de reportes. Capaz de apoyar decisiones estratégicas y optimizar procesos internos y campañas digitales.
Capacidad para diseñar y analizar reportes y dashboards que apoyan decisiones estratégicas.
Habilidad para supervisar operaciones en vivo y optimizar recursos en función de datos en tiempo real.
Implementé procesos automatizados con Python y Power BI que mejoraron la eficiencia del equipo.
Gestión de campañas en Facebook, Instagram y Google Ads para aumentar el alcance y las conversiones.
Telus International
Customer Service Representative with experience in back office operations, specialized in updating and efficiently managing customer information.
Telus International
Strategic and efficient monitoring of the flow of calls and connections, guaranteeing real-time monitoring of agent performance.. Sending reports in half-hour intervals with real-time behavioral data and increasing productivity with real-time analysis.
Telus International
Design and preparation of historical reports and dashboards, supporting the operations team in making strategic decisions.. Facilitation of trend analysis. Active contribution to successful results
Genpact
Provided comprehensive support in a financial environment, highlighting areas of customer service, technical support and sales.. I excelled in customer relationship management, guaranteeing their satisfaction and loyalty.. Demonstrated strong technical skills, solving complex problems to improve user experience.. Generated a significant contribution to sales performance, using cross-selling and up-selling techniques.
COMPUTER OPERATOR TECHNICIAN
TECHNICAL PROGRAMMER
COMPUTER MAINTENANCE AND REPAIR TECHNICIAN
BACHELOR IN SCIENCE AND LETTERS WITH COMPUTER ORIENTATION
MICROSOFT OFFICE SPECIALIST EXCEL ASSOCIATE
SYSTEM ENGINEERING
Hi, nice to meet you. My name is Jose. I'm 30 years old and I've been in the Gold Center or BPO industry around nine to ten years and I got experience in the operation side as customer service representative or technical support representative also and the other part of my experience is in data analysis, creating Dashboard for the Scratch and creating the Scorecard or something like that. If you need something else, you can reach out to me. Thank you so much for your time.
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