08/2025 - 12/2025
AI Content Moderator
Telus International
Worked as an AI Content Moderator for TikTok, reviewing and classifying user-generated video content according to community guidelines to support AI training and platform safety., Managed a fast-paced, high-volume workload of approximately 240 videos per day, including exposure to sensitive and...
03/2025 - 05/2025
Bulk Negotiator
Icon Solutions
Responsible for managing and negotiating debts on behalf of clients through internal platforms, maintaining direct communication with creditors such as banks and collection agencies., Responsible for reaching favourable payment agreements, recording system updates and ensuring compliance with...
04/2024 - 12/2024
Online Proctor
HCL Guatemala
Worked as Online Proctor and Greeter for the Pearson account., Responsible for ensuring a smooth and secure testing experience, which included verifying the identity of test takers, overseeing compliance with testing protocols, and providing real-time assistance., Interacted with clients with a...
12/2023 - 01/2024
Sales Associate
ZARA Ireland
Responsible for managing the merchandise on the sales floor and providing excellent customer service., Assisted customers with their queries, kept the displays well organized and contributed to creating a dynamic shopping environment.
08/2022 - 06/2023
Collections Agent
Hunter Warfield Guatemala
Managed debts, disputes and compliance issues, including bankruptcy and fraud, in a back-office capacity., Responsibilities included account analysis, negotiating payment plans and coordinating with credit bureaus., Maintained a professional and empathetic approach while ensuring that all...
10/2021 - 06/2022
Back office Representative
Atento Guatemala
Initially part of the phone team, supporting customers in placing food orders and resolving issues with unfulfilled orders., Promoted to handle chat support and email requests, ensuring quick responses and effective solutions., Additional tasks included pricing services, processing payments and...