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Customer Service Specialist with diverse bilingual communication skills
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Competencies
Provided support and guidance to customers in the energy and digital design sectors.
Translated technical and customer communications between English and Spanish to facilitate understanding.
Guided customers in using online platforms for payments and service management.
Received and relayed design orders, ensuring accurate communication to graphic design teams.
Education
Languages
Summary
Dedicated to delivering effective support and communication in bilingual settings, with experience in digital and energy sectors.
Key Achievements
- Managed customer inquiries and guided users on prepaid energy services at NCC NEARSHORE CALL CENTER SAS.
- Facilitated communication between clients and graphic designers by translating design orders from English to Spanish at READY SET DIGITAL.
- Handled customer service tasks in multilingual environments, ensuring clear communication and effective problem resolution.
Experience
CUSTOMER SERVICE
In charge of advising customers on the use and service of prepaid energy., Advise customers on the use of the energy company's platform to make payments through it.
CUSTOMER SERVICE
In charge of receiving design orders from clients in English and translating them into Spanish to be sent to the graphic designers.