Dedicated professional with over six years of experience in customer service, collections, and sales, adept at handling outbound and inbound calls across finance, real estate, and education sectors. Skilled in client communication, team training, and achieving organizational goals from a home-office setup.
Provided direct customer support, including resolving issues and ensuring client satisfaction.
Managed loan collections, promoted through various debt buckets, consistently achieving collection targets.
Conducted product sales through cold calling and outbound calling, maintaining customer satisfaction.
Made numerous outbound sales calls to potential clients including home buyers and educational clients.
HS21/ Oportun
Started working in customer services bucket assisting customer providing basic information in regards to their loans., Due to my performance I was promoted to bucket 15-29 and all the way up to bucket 60-89 where I have reached my collections goal every time.
Trjetas del Noreste
For my job on sales the main objective was keeping the customer happy and also achieving company ́s goal., I made sure to obtain the best of every interaction with them to have loyal clients to the company.
Teletech
I worked in customer service helping by resolving issues they may have with the products we offer., Part of my duties was to also call them back for satisfaction survey., I was on the job trainer for 2 years.
Performed high volume outbound calling, averaging 120 calls per day to generate sales and leads.