Jose Pablo Mejia Edelman

Guatemala City, Guatemala, Guatemala

Educator and Support Specialist with 10+ years in Language and Technical Support

  • Taught industrial arts and technical skills to high school students, developing engaging curriculum.
  • Provided technical support and troubleshooting for clients, resolving complex issues efficiently.
  • Trained students in English communication, designing lessons to improve fluency and confidence.
Customer Service
Expert
Delivered high-quality support and assistance to clients across various roles, ensuring satisfaction.
Language Instruction
Advanced
Designed and conducted English language training sessions for diverse learners, improving communication skills.
Technical Support
Advanced
Provided troubleshooting and technical assistance, resolving client issues for telecommunications and other clients.
Logistics Coordination
Intermediate
Coordinated international freight logistics, managing schedules, rates, and client relations.
Culinary Skills
Intermediate
Supervised food preparation and maintained standards in a cruise ship kitchen environment.

Languages

SPANISH
ENGLISH
JANUARY 2017 - DECEMBER 2019
INDUSTRIAL ARTS TEACHER
COLEGIO EXPERIMENTAL LA ASUNCIÓN
TAUGHT INDUSTRIAL ARTS AND TECHNICAL SKILLS TO HIGH SCHOOL STUDENTS., DEVELOPED CREATIVE LESSON PLANS AND FOSTERED A HANDS-ON LEARNING ENVIRONMENT.
DECEMBER 2019 - DECEMBER 2021
TECHNICAL SUPPORT REPRESENTATIVE
TELUS INTERNATIONAL
PROVIDED TECHNICAL ASSISTANCE AND TROUBLESHOOTING FOR CLIENTS., DELIVERED EXCELLENT CUSTOMER SERVICE WHILE RESOLVING COMPLEX ISSUES.
JANUARY 2022 - FEBRUARY 2022
APPOINTMENT SETTER & SALES SPECIALIST
CLICK A TEAM
SCHEDULED APPOINTMENTS AND MANAGED CLIENT OUTREACH FOR SALES CAMPAIGNS., MAINTAINED ACCURATE RECORDS TO SUPPORT SALES TARGETS.
JULY 2022 - MARCH 2023
ENGLISH COACH
ENGLISH 4 CALL CENTERS
TRAINED STUDENTS IN ENGLISH COMMUNICATION FOR CUSTOMER SERVICE ROLES., DESIGNED LESSONS TO IMPROVE FLUENCY, PRONUNCIATION, AND CONFIDENCE.
APRIL 2023 - AUGUST 2023
FREIGHT BROKER
INTERNATIONAL HEAVY HAULERS
COORDINATED LOGISTICS FOR HEAVY FREIGHT ACROSS INTERNATIONAL ROUTES., NEGOTIATED RATES AND MANAGED CLIENT RELATIONSHIPS.
JANUARY 2023 - MAY 2024
TRANSLATOR
UNIVERSAL LANGUAGE
TRANSLATED DOCUMENTS AND COMMUNICATIONS BETWEEN ENGLISH AND SPANISH., ENSURED ACCURACY AND CULTURAL SENSITIVITY IN MULTILINGUAL COMMUNICATION.
MAY 2024 - JANUARY 2025
CHEF DE PARTIE
MSC POESIA
PREPARED AND SUPERVISED HIGH-QUALITY DISHES IN A CRUISE SHIP KITCHEN., MAINTAINED CONSISTENCY AND ADHERENCE TO INTERNATIONAL CULINARY STANDARDS.
OCTOBER 2025 - PRESENT
ENGLISH COACH
DIRECT ENGLISH
PROVIDE PERSONALIZED ENGLISH COACHING FOR PROFESSIONALS AND STUDENTS., DESIGN TAILORED LESSONS TO STRENGTHEN FLUENCY AND CONFIDENCE.
SEPTEMBER 2025 - PRESENT
RETENTIONS AGENT
GREAT HEALTH WORKS
MANAGE CUSTOMER RETENTION BY RESOLVING CONCERNS AND ENSURING SATISFACTION., PROVIDE PRODUCT KNOWLEDGE AND SUPPORT TO ENCOURAGE CONTINUED SERVICE USE.
🎓
INTECAP
INTERNATIONAL CUISINE
Completed 2013
🎓
INTECAP
PROFESSIONAL GRILLER
2012
🎓
INTECAP
BAKER
2013

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