Jose Jesus Pulido Guerrero
Sales & Customer Service Professional with 10+ years of experience
- Directed a collections team at law firm, improving workflow efficiency by 20%.
- Managed multiple client accounts at Taskus, building strong relationships to foster repeat business.
- Handled 50+ daily customer interactions as Retention Specialist, resolving issues and maintaining client satisfaction.
Client Relationship Management
Advanced
Built and maintained strong client relationships, increasing repeat business and referrals.
Account Management
Advanced
Managed multiple client accounts across different roles, ensuring service delivery and client satisfaction.
Team Coordination & Leadership
Intermediate
Supervised collections team and coordinated workflows to improve productivity and compliance.
Negotiation & Contract Management
Intermediate
Negotiated agreements and prepared contracts, ensuring compliance with service terms.
Issue Resolution
Advanced
Handled complex customer issues professionally, de-escalating conflicts as needed.
Languages
Spanish
Native
English
Intermediate
Aug 2023 - Mar 2024
Sales Executive
Taskus
Coordinated communication between clients and internal teams to ensure timely service delivery., Managed multiple accounts simultaneously, prioritizing workload to meet deadlines., Built strong client relationships, increasing repeat business and referrals., Documented transactions and maintained...
Mar 2015 - Aug 2017
Sales Executive
Baja Call Center
Monitored client requests and allocated resources to meet service needs., Negotiated agreements and coordinated logistics with healthcare professionals and affiliated groups., Researched market trends to anticipate demand and adjust strategies accordingly., Prepared contracts and ensured compliance...
Apr 2003 - Aug 2014
Retention Specialist
Telvista Call Center
Handled 50+ customer interactions daily, resolving issues promptly and professionally., Followed scripts to maintain call control while adapting to customer needs., De-escalated aggressive behavior by remaining calm and composed under pressure., Updated customer accounts and referred cases to...
Jul 2009 - Nov 2011
Credit Collections Supervisor
CCSI Patenaude & Felix Law Firm
Directed a collections team, coordinating workflows to improve productivity by 20%., Monitored and prioritized accounts, setting up payment plans to resolve outstanding balances., Documented and reported collection activities, ensuring compliance with regulations., Collaborated with clients to...
South San Francisco High School
High School Diploma
Completed May 1993
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