Jose Ricardo Perez Diaz

Deliver first-line support for software and technical issues, consistently achieving a resolution rate of over 98%., Communicate clearly to identify and address customer concerns, contributing to a 30% improvement in client retention., Collaborate closely with internal teams to escalate and resolve high-priority incidents efficiently.

Scheduled patient transportation and healthcare appointments with high accuracy, improving service efficiency and satisfaction., Assisted with payment processing and account benefit inquiries, achieving a 97% resolution rate and enhancing customer satisfaction., Maintained a 100% strict confidentiality and security of patient information, adhering to all compliance requirements.

Resolved guest concerns efficiently, increasing satisfaction scores by 15%., Enhanced guest retention by 20% through personalized service and support., Worked cross-functionally to streamline operations and ensure seamless client experiences.

Led customer feedback initiatives, automating responses to improve issue resolution speed., Increased satisfaction and engagement scores by 20% through proactive communication., Increased brand visibility by 30% through marketing campaigns.