Profesional multidisciplinario con sólida experiencia en gestión de inventarios, desarrollo de software, soporte técnico y atención al cliente. Orientado a resultados y mejora continua.
Experiencia en control y gestión de inventarios en ambientes de producción electrónica.
Capacidad para investigar, planificar y desarrollar soluciones de software en proyectos internos.
Habilidad en resolución de problemas en redes, cableado, telefonía e internet para clientes diversos.
Interpretación y traducción simultánea en contextos médicos, bancarios y seguros.
Empire Electronics
Inventory management and use of tools and materials used in assembly.
Empire Electronics
Research and Documentation for Software Development.. Assisted in Planning for Software Development.. Developed Software individually.
Panificadora San Antonio
Packing division operator, cashier, and fulfillment for wholesale and retail orders.
Teleperformance
English-Spanish consecutive interpreter for medical, banking, and insurance calls.
Comcast/Xfinity
Diploma
BACHILLERATO TÉCNICO Profesional
INGENIERÍA
Anteriormente he elaborado en call centers como un representante de servicio al cliente en el cual tal vez las personas pueden estar agliritadas por cualquier situación, ya sea que no le funciona su sistema o tal vez no tienen disponible a un técnico que les pueda venir a ayudar rápidamente, en cual situación lo que hago yo es que me mantengo paciente, tranquilo, intento asegurarme que ellos entiendan que empatizo con ellos. Yo sé que es una situación frustrante, yo sé que es algo que lastimosamente ocurre, pero no intento solo decir, ah, esto está fuera de nuestras manos, ya ni modo, no, intento empatizar y intento calmar al cliente para que encontremos una solución a sus problemas. Si no están disponibles hoy, entonces busquemos cómo solucionarles. En aquel tiempo les ofrecía, mire que le puedo ofrecer esta mejora o podemos intentar conseguir esto. Sigamos intentando arreglar el problema en lo que buscamos a que un técnico venga a asistirles. Entonces, el resultado normalmente es que el cliente tal vez no está 100% satisfecho, pero no está tan irritado como estaba al inicio. Ya logramos calmar al cliente y también hacerle saber que aunque no podamos solucionarle inmediatamente, siempre son clientes valiosos para nosotros.
Hello, nice to meet you. My name is Jose. I am a 27-year-old Honduran computer science student. However, I have had a lot of experience in call centers working in customer service as well as in interpretation and translating between English and Spanish. I have a lot of experience. I'm very tech-savvy. I'm a fast learner. I'm flexible, and I'm a team player. Thank you.
Well, I speak English at a near native level. I have been speaking English for a very long time. I'm fully bilingual. I learned to speak English since I was in preschool, thanks to my mother teaching me at a very young age. I've also been in bilingual schools for most of my life up until high school and college where due to the lack of vocational high schools, I could only enroll into one that was purely Spanish speaking, and same with college, once again, we don't have any kind of available colleges that have just English study programs. So while learning my, while taking in my vocational studies in high school, I was just learning in Spanish. However, I have interacted with a lot of English media throughout my life. I listen to shows, movies, podcasts, audiobooks, all in English. I read books in English. I basically speak English as well with my siblings who are also bilingual to make sure that we never lose that kind of communication, and I speak with Spanish with the rest of my family. You know, I just stay speaking in English a lot of the time, every day. And most of the jobs I've had required me to be bilingual as well, so I've had to speak with people in the states in America that only speak English, and I've never had issues with it.
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The only kind of experience I have with dispatch software would be Comcast's own technician dispatch software, where, and this is a proprietary software that they have, I would go ahead and select any kind of available dates based on the customer's need, and in this case, if they needed any kind of visit due to the fact that there is no connection or any kind of signal coming in through their coaxial cable points, they would have to come in and do different types of work. So I have experience in matching the visit type with the customer's need. I do believe that making sure that the message is clear, what the situation is, makes it a lot easier to make sure that the customer's need is met instead of just saying, Oh yeah, you need a tech visit. That's not enough. We need to make sure that the technicians know what they're going in there for, what has been tried before, stuff like that, and feels like necessary steps instead of just saying, Oh yeah, you need a technician. I'm not gonna work today because I want to send you a technician to do things instead of me. So that's the kind of experience I've had.
Once again, when I used to work for Concentrix, Concentrix used to be the name of the call center agency that I worked with for Xfinity Comcast's customer support representative account, I would often face issues where maybe technicians wouldn't be available for their customers whenever they wanted to, at which point I would try to empathize with clients, I would match their tone of voice, if they sounded urgent, I would try to make sure that their feelings felt validated, and I would try to make them understand, hey, I understand the issue, the problem is the technician's schedule just doesn't match your need, but we are trying to do everything we can to keep this a valued customer and also make sure that we can solve your issue. Unfortunately, we've already exhausted all possibilities to have them kind of self-fixed by interacting with us, but unfortunately, this seems to be out of our scope. So in this case, we need to get someone out there to assist you. So anytime I would have any kind of issues like that, I would try to be respectful, patient, and try to find the best solution for the customer.
Truthfully, I have no experience in dispatching. I have had chances where I've been able to schedule tech visits from my time when I used to work for Xfinity Comcast's customer support representative role. I would schedule tech visits, coordinating with customers whenever they would have availability, and whenever a tech visit would be available, I would work around with the client, make sure that all the relevant information was available, such as, hey, this specific technology isn't working, or maybe, hey, we've tried everything and the connection isn't successful, please come and assist the customer, stuff like that. But when it comes to actually using dispatch software, I haven't used that, but I would love to learn more about it and I would love to grab some experience if possible. Thank you.
