Joseph Mata Castillo
Data Analyst with 8+ years of experience in analyzing revenue and logistics
- Progressed from Customer Service Advisor to Supervisor and Subject Matter Expert at THE RESULTS COMPANIES
- Managed multiple dispatch requests efficiently, improving communication and operational flow
- Contributed to revenue analysis and vendor coordination in the energy sector at ENERTECH GROUP
Data Analysis
Experto
Applied data analysis skills to assess KPIs, revenue, and logistics operations.
Customer Service
Avanzado
Handled customer contact and support at THE RESULTS COMPANIES, improving service delivery.
Sales and Revenue Management
Avanzado
Engaged in sales and revenue analysis, supporting business growth at STARTEK and ENERTECH GROUP.
Logistics Coordination
Intermedio
Coordinated deliveries, pickups, and international vendors, ensuring timely operations.
Team Supervision
Intermedio
Supervised sales teams and managed dispatch requests to streamline processes.
04/25/2016 - 02/28/2022
Financial and Data Analyst
ENERTECH GROUP
Contacting Customers, Revenue and Pricing Analysis in different Areas, Contacting International Vendors, Logistic Operations
03/01/2014 - 04/15/2016
Data Analyst, KPI’s Analyst, Supervisor, Subject Matter Expert, Agent
THE RESULTS COMPANIES
Customer Service Advisor, Subject Matter expert, Data analyst, Sales and Revenue Analyst, Sales Supervisor, Assistant Manager, Sent to open a site to Phillipines.
02/04/2013 - 04/20/2014
Sales Representative
STARTEK
Sales representative, Sales Champion, Internal Agent Advisor
Colegio Bilingue Santa Ines
Bachelor’s degree
Completed 2007
Universidad Interamericana
College Diploma
Completed 2009
Universidad Internacional de las Americas
In progress
Completed 2011
The Results Companies
In progress
Completed 2015
Please record a video speaking in English about your experience.
What experience do you have with dispatch software or similar tools? How have you used them to improve communication or efficiency?
Tell us about a challenge you faced while coordinating deliveries or pickups. How did you resolve it?
Can you describe a time when you successfully managed multiple dispatch requests? What strategies did you use to prioritize them?
Joseph Mata
Video Dispatcher