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Josephine
Social Media Customer Service Representative at Unbranded Wears
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Competencies
Proficient in conducting thorough research and analyzing data to generate insights across various disciplines.
Skilled in articulating ideas clearly and effectively in both written and spoken forms.
Capable of building strong relationships and working collaboratively in diverse teams.
Experienced in identifying issues and developing effective solutions efficiently.
Able to prioritize tasks and manage multiple projects to meet deadlines.
Education
Summary
Josephine is a dedicated professional with hands-on experience in social media customer service and academic research. She excels in communication, analytical thinking, and problem-solving, with a recent B.Sc. degree from Caleb University. Her goal is to leverage her skills to drive impactful results in dynamic environments.
Key Achievements
- Managed an average of 25 customer inquiries weekly via Instagram and WhatsApp, converting inquiries into confirmed sales.
- Resolved customer returns and complaints effectively, enhancing customer satisfaction and loyalty.
- Produced academic research in international development and economics, with one publication accepted in a peer-reviewed journal.
Experience
Social Media Customer Service Representative
Handled an average of 25 customer enquiries a week across Instagram and WhatsApp for an e-commerce fashion brand, turning a consistent share of those conversations into confirmed sales.. Resolved returns, size disputes, and order issues using the brand's complaint-resolution process, and escalated policy exceptions to management with a recommended course of action.. Tracked customer interactions, pending orders, and transaction outcomes in a shared log that management referenced for business decisions.
Freelance Research & Academic Writer
Produced five academic research outputs spanning international development, economics, human capital policy, and retail technology, with one accepted for peer-reviewed publication in international journals.. Co-authored journal articles with university faculty, applying APA citation standards and following journal submission and peer-review guidelines.. Proofread, edited, and restructured manuscripts for clients across international markets, checking each for clarity and compliance with institutional guidelines.. Synthesized socioeconomic and policy data from multiple sources into clear, structured research narratives for non-specialist readers.