Josseling

Experiencia demostrada en Customer complaint resolution.

Experiencia demostrada en Team management.

Experiencia demostrada en Call centre experience.

Experiencia demostrada en Willingness to learn.

Communicated clearly and concisely with customers, improving engagement with products and services., Prioritised customer comfort and convenience through effective, attentive service and account management., Handled and resolved customer complaints calmly and professionally, maintaining prestigious company reputation., Mentored and supported new staff, enhancing team confidence, capabilities and performance., Listened perceptively to identify and resolve customer needs and queries., Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.

Helped customers with specific item requests by answering questions and offering knowledgeable product advice., Trained new team members in cash register operation, stock procedures and customer service., Maintained high productivity by efficiently processing cash, credit and debit payments., Handled high-volume credit and cash transactions using Point Of Sale (POS) systems efficiently., Assessed customer needs through clear communication, anticipating and responding appropriately to queries., Maximised customer satisfaction by assisting with purchase selections, locating items and promoting rewards programs., Promoted sale prices and promotions and redeemed coupons to offer competitive prices and boost customer loyalty., Processed payments by cash, cheque, or card to complete transactions.