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Juan Iñaki De Arteaga

Montevideo, Montevideo Department, Uruguay

Technical Support Team Manager with 5+ years in Customer Service & Data Analysis

  • Led a team of 20+ staff at Alorica, ensuring high performance and adherence to policies.
  • Supported the launch of a new business line at PowerSchool, contributing to operational success from inception.
  • Provided tutoring in Physics, Chemistry, and Math, demonstrating versatility and communication skills.
Technical Support
Expert
Provided technical assistance to customers, resolved escalated issues, and supported live operations.
Leadership & Team Management
Advanced
Managed and motivated teams, tracked KPIs, and supervised compliance to improve team performance.
Data Analysis
Intermediate
Utilized SQL and Excel for analyzing support metrics and ensuring data-driven decision making.
Customer Service
Advanced
Delivered English technical support to Amazon customers, ensuring quality and customer satisfaction.
Programming
Intermediate
Applied Python and SQL skills for data analysis and support-related tasks.

Languages

Spanish
Native
English
Advanced
Swedish
Basic
See Full Skillset on CazVid
March 2019 - November 2022
Team Manager
Alorica (Amazon)
Responsible for providing technical support in English to Amazon customers in the US for a variety of different Products, Provided assistance to all of the support staff on-site, by answering their questions, resolving escalated cases and approving special concessions., Directly responsible for...
March 2024 - March 2025
Technical Support Engineer
InfoGain (PowerSchool)
Contributed to the launch of a new LOB for Montevideo, supporting live operations from day one., Providing assistance to the designated technical personnel.
View Complete Work History
🎓
Liceo Miranda
Bachillerato de ingeniería
🎓
Facultad de Ingeniería, UdelaR
Ingeniería Industrial mecánica
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