Juan - Project Coordinator in LATAM

Experiencia demostrada en Project Tracking & Reporting.

Experiencia demostrada en Stakeholder Management.

Experiencia demostrada en Risk Management.

Experiencia demostrada en Dependency Management.

Experiencia demostrada en Agile / Scrum Methodologies.

Coordinated tech delivery initiatives alongside Product, Engineering, Claims, and Operations teams, ensuring seamless alignment between business needs and technical solutions.. Tracked progress, dependencies, blockers, and risks to drive effective execution across cross-functional initiatives.. Managed project documentation, requirements, technical investigations, and operational reports using Jira, Zendesk, and Slack, incorporating AI assistants (Claude/Gemini) to optimize team workflows.. Partnered with technical and non-technical stakeholders to define requirements, communicate progress, and resolve roadblocks.. Identified process improvement opportunities and workflow standardization strategies to reduce rework and increase operational efficiency.. Organized and prioritized complex operational workflows, enhancing overall visibility into deliverables, incidents, and priorities.

Coordinated end-to-end operations between internal teams, vendors, and international B2B client accounts.. Managed order tracking, deliveries, operational priorities, and cross-departmental dependencies across Procurement, Production, and Distribution.. Monitored key operational metrics (Service Level, OTIF, SLAs) using SAP and Excel, identifying variances, risks, and bottlenecks affecting client commitments.. Led a continuous improvement initiative for Nestlé that raised Service Level from ~60% to ~90% by performing root cause analysis, uncovering warehouse lead-time configuration discrepancies in SAP, and implementing a pre-dispatch verification checkpoint.. Managed operational escalations and exceptions, coordinating corrective actions across diverse stakeholder groups.

Promoted to Senior Account Executive based on outstanding performance, managing high-value client relationships and digital platform onboarding processes.. Served as the primary point of contact for key clients, orchestrating inquiries, client requirements, and issue resolution.. Delivered user training sessions on MetaTrader 4, driving seamless platform adoption and proper usage.

Monitored operational metrics and service levels in real time to optimize resource allocation and team priorities.. Handled escalations, incident analysis, and end-to-end resolution tracking in a fast-paced, high-volume environment.. Promoted to Real-Time Analyst due to strong operational performance, analytical skillset, and process improvement efforts.

Provided administrative and commercial support, managing documentation, client follow-ups, and internal coordination.