Juan Sebastián Altuve
Customer Service Professional with 3 years of BPO experience
- Gained comprehensive experience in customer service and support roles
- Developed strong communication, problem-solving, and analytical skills
- Demonstrated adaptability across logistics, administrative support, and customer engagement
Customer Service
Advanced
Provided support and resolved issues efficiently in support and customer service contexts.
Communication Skills
Advanced
Utilized effective communication techniques in customer support, document review, and teamwork.
Analytical and Creative Thinking
Intermediate
Applied in literary studies and problem-solving scenarios within BPO operations.
Adaptability
Advanced
Quickly adapted to diverse roles including logistics, administrative tasks, and customer service.
Technical Skills
Intermediate
Proficient in MS Word and Excel for document review, reporting, and administrative tasks.
Languages
Espanish
native
English
B2
2022
Agent
SITEL
support and customer service
2023
Underwriter
SOLVO SAS
administrative support, document review
2024
Dispatcher agent
Lean Solutions group
Logistics, customer service
I.E.D. Normal Superior San Pedro Alejandrino
High school degree
Completed 2016
Universidad Autónoma de Bucaramanga
Literature studie’s professional
Completed 2023
Professional in literary studies
Literary Studies graduate with 3 years of BPO experience. A quick learner and highly responsible professional with strong communication and problem-solving skills, eager to bring value to your team.
