Juan Camilo Garzón Ruiz
Customer Service Agent with 4+ years in client support and training
- Resolved customer inquiries and claims at Concentrix and Atento, ensuring customer satisfaction.
- Developed and tracked team performance indicators, contributing to quality standards compliance.
- Delivered onboarding and procedural training to staff, enhancing team onboarding processes.
Customer Service
Avanzado
Provided courteous and effective service with empathy and professionalism.
Communication Skills
Avanzado
Practiced active listening and clear information delivery to address customer and employee needs.
Training & Development
Intermedio
Assisted with training staff and prepared training materials to improve onboarding.
Compliance & Quality Monitoring
Intermedio
Monitored compliance with company quality standards and tracked team performance.
Technical Skills
Intermedio
Applied technical skills in handling claims management and customer service tools.
Languages
Spanish
Native
English
C1 – Advanced Fluent
November 2021 - Present
Customer Service Agent
Concentrix
Identified customer needs and resolved inquiries, requests, and concerns., Provided clear and effective information to address customer questions., Assisted with claims management and processing., Delivered onboarding and procedural training to staff., Prepared training materials and resources.,...
June 2021 - November 2021
Customer Service Agent
Atento
Delivered courteous and effective customer service., Resolved customer concerns and claims with professionalism and empathy.
Jorge Tadeo Lozano University
Bachelor
Completed August 2021
Can you describe a time when you successfully managed multiple dispatch requests? What strategies did you use to prioritize them?
Application
Hi! I'm excited about this opportunity, thank you un advance for your time reviewing my application.
